F.A.Q

I am on leave on the below dates and will fulfill any orders on my return:

TBC

CHRISTMAS DELIVERY: All Christmas orders need to be placed and all the details for your item provided to me by the 14th December.

Please note in the event of a pandemic or issue with any of my delivery couriers, this is beyond my control and although I will try to chase your order through for you, but I will be unable to do anything regarding a refund or replacement until a full investigation with the delivery company has been carried out.

The delivery companies do not consider an item to be lost for a period after the expected delivery date ( 5 working days after the item has been shipped).  This is a courier policy and I have to abide by their policies.

Please note there is an option to have other towel colours, these are listed for you to view here:

Other Towel Colours

If you would like one of these colours

1. Go to the design you would like to purchase.
2. Select white from the Towel Colour List
3. In the notes section just add the name of the colour you would like (as long as it is avaialble in the Other Colour options page) i.e. Fuchsia

The Special Offer Towels on the Other Towel Colours Page need to be ordered in a different way.

Other Towel Colours

1. Go to the Above link
2. Open the Special Offer page for Towels or Bath Sheets
3. In the Notes section let me know the design you would like including the Design Number i.e. Kristoff (2)

Please note the special offer towels only include designs which are prices at £15.75 or Lower on the main pages. Designs which are over that are not included in the special offer.


Any queries please let me know.

The first address you add at checkout is YOUR address and the Billing address.

There is an Option which is automatically ticked which says "Billing address is the same as the ship to address"
If you leave the tick in the box the item will be shipped to your billing address.

If you remove the tick and option appears to add a 2nd Address. This is the SHIP TO address, and is to be used if you would like the item sent somewhere other than you address.

No, Unfortunately I do not embroider onto products not purchased via the website.  Sometimes the fabrics etc provided are not suitable for embroidering on and therefore, Unless the items provided are to be made into a memory Pillow, then I would not be able to assist you.

They are normal standard Adult sized bath towels.  Unless the listing specifies that they are Baby Hooded Towels.

The baby blanket vary depending on your blanket choice and range from: 70-75 x 100 cm

The sizes can be found on the specifications tab.

Please note, I try to keep the website as up to date as possible, on occasion a colour will go out of stock and it can take a while for me to amend every listing to reflect the change.

If you order a colour which is out of stock I will contact you and you can choose an alternative colour or receive a full refund.

PLEASE NOTE: Pink & Pale Blue Towel Gift Sets are Not in Stock and will not be coming back into stock, Please make an alternative selection.

Generally, I try to fulfil your order as quickly as possibly.  Please allow 4 days for your item to be created and then 2-5 days for UK delivery on completion.

Please note if you would like a design with a different skin colour that is not a problem, please just leave a note when you order :)

I am unable to sew each design in every skin shade as it would be time and cost prohibitive but each order can be adjusted to your requirements.

UPDATE:  01.03.2023 - I have managed to keep the shipping charges minimal since 2011, given the increase in all the costs, unfortunately I am not able to subsidise the shipping cost any longer.   This enables me to be able to keep the item cost as it has been for the past 4 years without increasing it for customers.

Items will be sent economy, I do ship items together to save you postage costs and the postage charge is not for each item, in most cases, postage is determined by order value, which directly relates to the weight and size of the item ordered.

If you would like to upgrade your delivery to a different shipping option there is a charge, please check if you are unsure before paying.

Please email to ask for a shipping quote if you are outside of Mainland UK.

If you select Offline Payment at checkout I will email you with Bank Transfer details for you to make your payment to.

If you prefer to pay by card please call me on the phone number provided.

I will hold the items you have requested for 48 hours, If you do not make payment within 48 hours of placing the order I will unfortunately have to cancel your order and release the items back into stock.

If you decide to cancel a purchase after making payment via Paypal, please note that the Paypal fee is retained by Paypal and any refund given will be less that Paypal fee amount.

The limit for names is set at 12 characters this is to ensure that the lettering is of a reasonable size and not tiny.

All wording has to fit into the embroidery frame if you require a design as well the space can be fairly tight and the wording would be very small if more is requested.

For longer names and those using the max 12 characters I would recommend you select the Elegant font.

You can have more letters if required but there may be an additional charge for this and the lettering will be smaller than normal. Also, the Elegant font must be the one selected.

Please check before buying however as if you request more wording and have not paid for the additional characters I reserve the right to use just 1 first name on your order, or I will cancel your order and refund you less the paypal fee incurred.

Yes, that is possible but the cost will be higher.  Each design takes over an hour to sew, so if you have a specific request please check first so I can quote you a price.

Hollydoodles are happy to consider requests for products and enquiries from outside the United Kingdom, however we are unable to give a guarantee, either express or implied, that the use of this website or the placing of any order through this website from outside the UK will guarantee compliance with any applicable non-UK laws or regulations.

Accordingly, any products or promotions not permitted under your local law are not offered to you.

Please note Postage is not free to any delivery address outside Mainland UK. Please send me an enquiry for a postage quote should you wish for your item to be posted outside Mainland UK.

Yes, I do ship to Jersey & Guernsey but please note postage is not free to those locations.

You must select them at checkout from the countries drop down box and pay the relevant postage charge.

I reserve the right to cancel your order if you do not select the correct postage option when ordering.

Hollydoodles does ship to the part of Ireland which fall under the UK postal requirements for free.

If you live in other parts of Ireland please contact me for a postal quote and shipping is not free to those areas.

In general yes, please note the style of blankets and towels may vary subject to stock availability.

There are 2 lists for thread colour choices (as there are a lot of choices), please only select 1 colour from 1 of the lists for the Name colour.  Please do not choose a colour from each list.

Yes, where relevant to the product you are purchasing, please ensure that you read any Product Care Information Guidelines dispatched with your order.

Please note that Hollydoodles will not be held liable by refund or exchange for products damaged, during incorrect washing and care procedures or general wear and tear incurred in the general usage of the item.

There may be some residue clear film on the embroidered area, this is soluble in water and will be removed when you wash the item. The film is necessary for embroidery purposes.

Due to the nature of personalised items, we reserve the right to refuse returns which could not be resold. However, if we have made an error in your order or the item is damaged or faulty we will refund or exchange the item for you subject to the terms detailed in our returns policy.

Hollydoodles will refund or exchange to the cost of the goods purchased, excluding postage, but cannot be held responsible for items damaged or lost whilst being returned to the company. Please ensure you obtain proof of postage when returning items. We will not accept responsibility for parcels lost in transit.

This return policy does not affect your statutory rights and all returns must be returned complete, in perfect condition, unused, and with the original packaging.

Unless the item is faulty, you will be required to arrange for and pay return postage charges, if accepted.

Amazon apply a postage charge and keep it, it does not get passed to me.

Please note however it is still cheaper for you to purchase items via my website than Amazon and not all items are available on Amazon.

All copyrights and trademarks of the character images used belong to their respective owners and are not being sold.

This item is NOT a licensed product and I do not claim ownership over the characters used in all my designs.

Please note that you are strictly paying for my time to create your personalised image and the item which the design is sewn onto.

These items are not licensed products and all images of characters used in the designs are free and not being sold.

Most designs take 1 hour to sew and are extremely reasonably priced for the amount of work involved in producing the item.  Other designs take 2 hours or more to sew, as they contain much more detail, hence the slight increase in price.

There are varying Prices, a design with a P after the Sku Code is £1 more, A P+ after the Sku code is £2.00 more or higher depending on the length of time the design takes to sew out.

Some designs are very lightweight or have areas where the blanket would show through the design.  In those cases some fabric choice are not suitable for the design as the design would sink into the Fabric Pile.

If you would like a combination that is not available please contact me and I can come back to let you know if it is at all possible.